{"id":615,"date":"2024-12-02T11:31:49","date_gmt":"2024-12-02T10:31:49","guid":{"rendered":"https:\/\/icom2025.local\/?page_id=615"},"modified":"2025-01-10T13:45:25","modified_gmt":"2025-01-10T12:45:25","slug":"conditions-generales-services","status":"publish","type":"page","link":"https:\/\/illusion-communication.com\/en\/conditions-generales-services\/","title":{"rendered":"General conditions of services"},"content":{"rendered":"<h2>Preamble<\/h2>\n<p>Signing a quote (sent by email, mail, or in person) constitutes the client\u2019s unconditional acceptance of these general conditions of sale, which govern all contracts concluded between Illusion Communication and its clients.<\/p>\n<h2>Purpose<\/h2>\n<p>This agreement defines the terms, general conditions of sale, and modalities under which Illusion Communication provides its web\u2011creation services to its clients. Quotes serve as purchase orders\u2014whether in paper or electronic form\u2014and are an integral part of this agreement.<\/p>\n<h2>Conditions of services usage<\/h2>\n<h3>Intellectual property transfer<\/h3>\n<p>Upon full payment for the services, Illusion Communication transfers to the client all intellectual\u2011property rights in the deliverables (source code, graphic designs, databases, etc.).<\/p>\n<h3>References<\/h3>\n<p>The client authorizes Illusion Communication to feature its name, logo, or other distinguishing elements in Illusion Communication\u2019s marketing materials (website, brochures, etc.) as a reference.<\/p>\n<h3>Provisional timeline<\/h3>\n<p>A provisional project timeline may be provided, based on:<\/p>\n<ul>\n<li>The client responding within two business days to emails.<\/li>\n<li>No more than three review rounds on functional and graphic mockups.<\/li>\n<\/ul>\n<p>Tout retard dans la fourniture des contenus par le client impactera la dur\u00e9e globale du projet. Le client ne pourra pas invoquer un retard si les contenus n\u2019ont pas \u00e9t\u00e9 livr\u00e9s dans les d\u00e9lais pr\u00e9vus.<\/p>\n<h2>Specific conditions for the creation of websites.<\/h2>\n<h3>Domain names<\/h3>\n<p>Illusion Communication acts as a technical intermediary for purchasing and managing domain names. The client certifies having the necessary rights (e.g., trademarks) and acknowledges that domain\u2011name selection must comply with applicable law and third\u2011party rights.<\/p>\n<h3>Specifications document<\/h3>\n<p>The client must provide a precise, exhaustive specifications document. Items not explicitly stated in the quote are excluded from the project. In case of ambiguity, Illusion Communication will make technical decisions without recourse by the client.<\/p>\n<h3>Graphic mockups<\/h3>\n<p>Illusion Communication delivers up to three visual\u2011mockup iterations per design, unless otherwise specified in the quote. Any additional iterations or post\u2011approval changes will incur an extra quote.<\/p>\n<h3>Validation and revisions<\/h3>\n<p>Any client approval (by email, phone, etc.) is binding. Requests to revise a validated element or any out\u2011of\u2011scope work require an additional quote. Without acceptance of that quote, work continues based on the originally approved deliverable.<\/p>\n<h3>Browser and device compatibility<\/h3>\n<p>Sites are optimized for the latest versions of modern browsers as of the contract date. Illusion Communication does not guarantee perfect compatibility on all browsers or mobile devices, notably Internet Explorer.<\/p>\n<h3>Search\u2011engine visibility<\/h3>\n<p>Going live does not guarantee any specific ranking or timeframe for appearing in search\u2011engine results.<\/p>\n<h3>Defect warranty<\/h3>\n<p>Illusion Communication will correct any defects reported within one month of going live. After that, any intervention will be billed separately.<\/p>\n<h3>Site updates<\/h3>\n<p>Any updates or modifications requested after delivery will be subject to a maintenance contract or billed at hourly rates.<\/p>\n<h3>Hosting and related services<\/h3>\n<p>Illusion Communication does not provide hosting or related services (email accounts, domain names, etc.) but acts as an intermediary. Hosting\u2011related issues are the host\u2019s liability.<\/p>\n<h3>Backups<\/h3>\n<p>Illusion Communication does not retain backups of delivered work. Data management and backups are the client\u2019s responsibility.<\/p>\n<h2>Client obligations and responsibilities<\/h2>\n<h3>Provided content<\/h3>\n<p>The client must supply text, audio, and video content in usable formats. Any edits to content already integrated will incur additional billing.<\/p>\n<h3>Active collaboration<\/h3>\n<p>The client agrees to actively collaborate. If this commitment is not upheld after three written reminders and six months from quote signing, Illusion Communication may terminate the contract and claim full payment.<\/p>\n<h3>Rights and legal compliance<\/h3>\n<p>The client guarantees having the necessary rights to provided materials and that its activities comply with applicable law.<\/p>\n<h2>Obligations and responsibilities of Illusion Communication<\/h2>\n<h3>Delivery timelines<\/h3>\n<p>Illusion Communication will endeavor to meet agreed timelines, provided the client supplies required elements in a timely manner.<\/p>\n<h3>Security<\/h3>\n<p>Illusion Communication is not liable for intrusions, attacks, or data loss on delivered sites.<\/p>\n<h3>Liability limits<\/h3>\n<p>Illusion Communication\u2019s liability is limited to the total amounts paid by the client under this contract.<\/p>\n<h2>Data handling<\/h2>\n<p>Both parties agree to maintain confidentiality of exchanged information. Personal data may be used for commercial purposes unless the client requests otherwise.<\/p>\n<h2>Financial terms<\/h2>\n<p>Prices are defined in the signed quote. Any invoice not disputed within eight days is deemed accepted. Late payments incur penalties.<\/p>\n<h2>Termination<\/h2>\n<p>If the client terminates, at least 40 % of the total quote amount is due. Illusion Communication may terminate without compensation upon client default.<\/p>\n<h2>Force majeure<\/h2>\n<p>No party is liable for delays or non\u2011performance caused by force majeure as recognized by case law.<\/p>\n<h2>Amendment of conditions<\/h2>\n<p>Illusion Communication reserves the right to modify these conditions, effective immediately upon publication. Clients may terminate the contract if they refuse the new terms.<\/p>","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9ambule La signature d\u2019un devis (transmis par e-mail, courrier ou en main propre) emporte acceptation sans r\u00e9serve des pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente, qui ont pour objet de r\u00e9gir les contrats conclus entre Illusion Communication et ses clients. Objet Le pr\u00e9sent contrat d\u00e9finit les termes, conditions g\u00e9n\u00e9rales de vente et modalit\u00e9s selon lesquelles Illusion Communication [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-615","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/pages\/615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/comments?post=615"}],"version-history":[{"count":1,"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/pages\/615\/revisions"}],"predecessor-version":[{"id":3688,"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/pages\/615\/revisions\/3688"}],"wp:attachment":[{"href":"https:\/\/illusion-communication.com\/en\/wp-json\/wp\/v2\/media?parent=615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}