Preamble
Signing a quote (sent by email, mail, or in person) constitutes the client’s unconditional acceptance of these general conditions of sale, which govern all contracts concluded between Illusion Communication and its clients.
Purpose
This agreement defines the terms, general conditions of sale, and modalities under which Illusion Communication provides its web‑creation services to its clients. Quotes serve as purchase orders—whether in paper or electronic form—and are an integral part of this agreement.
Conditions of services usage
Intellectual property transfer
Upon full payment for the services, Illusion Communication transfers to the client all intellectual‑property rights in the deliverables (source code, graphic designs, databases, etc.).
References
The client authorizes Illusion Communication to feature its name, logo, or other distinguishing elements in Illusion Communication’s marketing materials (website, brochures, etc.) as a reference.
Provisional timeline
A provisional project timeline may be provided, based on:
- The client responding within two business days to emails.
- No more than three review rounds on functional and graphic mockups.
Tout retard dans la fourniture des contenus par le client impactera la durée globale du projet. Le client ne pourra pas invoquer un retard si les contenus n’ont pas été livrés dans les délais prévus.
Specific conditions for the creation of websites.
Domain names
Illusion Communication acts as a technical intermediary for purchasing and managing domain names. The client certifies having the necessary rights (e.g., trademarks) and acknowledges that domain‑name selection must comply with applicable law and third‑party rights.
Specifications document
The client must provide a precise, exhaustive specifications document. Items not explicitly stated in the quote are excluded from the project. In case of ambiguity, Illusion Communication will make technical decisions without recourse by the client.
Graphic mockups
Illusion Communication delivers up to three visual‑mockup iterations per design, unless otherwise specified in the quote. Any additional iterations or post‑approval changes will incur an extra quote.
Validation and revisions
Any client approval (by email, phone, etc.) is binding. Requests to revise a validated element or any out‑of‑scope work require an additional quote. Without acceptance of that quote, work continues based on the originally approved deliverable.
Browser and device compatibility
Sites are optimized for the latest versions of modern browsers as of the contract date. Illusion Communication does not guarantee perfect compatibility on all browsers or mobile devices, notably Internet Explorer.
Search‑engine visibility
Going live does not guarantee any specific ranking or timeframe for appearing in search‑engine results.
Defect warranty
Illusion Communication will correct any defects reported within one month of going live. After that, any intervention will be billed separately.
Site updates
Any updates or modifications requested after delivery will be subject to a maintenance contract or billed at hourly rates.
Hosting and related services
Illusion Communication does not provide hosting or related services (email accounts, domain names, etc.) but acts as an intermediary. Hosting‑related issues are the host’s liability.
Backups
Illusion Communication does not retain backups of delivered work. Data management and backups are the client’s responsibility.
Client obligations and responsibilities
Provided content
The client must supply text, audio, and video content in usable formats. Any edits to content already integrated will incur additional billing.
Active collaboration
The client agrees to actively collaborate. If this commitment is not upheld after three written reminders and six months from quote signing, Illusion Communication may terminate the contract and claim full payment.
Rights and legal compliance
The client guarantees having the necessary rights to provided materials and that its activities comply with applicable law.
Obligations and responsibilities of Illusion Communication
Delivery timelines
Illusion Communication will endeavor to meet agreed timelines, provided the client supplies required elements in a timely manner.
Security
Illusion Communication is not liable for intrusions, attacks, or data loss on delivered sites.
Liability limits
Illusion Communication’s liability is limited to the total amounts paid by the client under this contract.
Data handling
Both parties agree to maintain confidentiality of exchanged information. Personal data may be used for commercial purposes unless the client requests otherwise.
Financial terms
Prices are defined in the signed quote. Any invoice not disputed within eight days is deemed accepted. Late payments incur penalties.
Termination
If the client terminates, at least 40 % of the total quote amount is due. Illusion Communication may terminate without compensation upon client default.
Force majeure
No party is liable for delays or non‑performance caused by force majeure as recognized by case law.
Amendment of conditions
Illusion Communication reserves the right to modify these conditions, effective immediately upon publication. Clients may terminate the contract if they refuse the new terms.